GoPro Support


While we are dedicated to making it easier to use a camera during your favorite activities, we are equally dedicated to providing you with the best possible service. Checkout the FAQs, Troubleshooting guides, and Tips/Tricks below.

If you need to contact GoPro's Customer Support team, please use the form at the bottom of the page.



FAQs



Troubleshooting



Editing Tips & Tutorials



Firmware Updates

  • HD HERO Cameras (Enables upside/down video capture...Coming Soon--please see note below)
    Attention Friends of GoPro! We ask for your patience and understanding. The firmware update for the HD HERO Camera is 99.99% complete. We are tweaking the final settings at this very moment. Our engineering team is 100% fully focused on releasing the update as soon as possible, we promise you this!

    Several new features are included in this firmware update, along with the long awaited UP/UPd option. The reason for our delay pertains to one final round of refinements to this new feature set. Only the best will do, but this sometimes comes at the expense of an on-time release. Our sincerest apologies for the delay, but we are now only one small step from completion; we appreciate your ongoing patience and support!

  • HERO Wide Cameras (Standard Definition, 170° Wide Angle lens)


Instruction Manuals



Policies