Warranties & Returns
WARRANTY INFORMATION:
We're sorry that you are having trouble with your GoPro product. Please take time to read the warranty information below to determine if your problem is covered by the Hero camera warranty. We are dedicated to providing excellent service.
If you have a warranty issue or question, please read below and then contact the Customer Support team so that we can help you in the most efficient manner.
Warranty. GoPro products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. GoPro's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at GoPro's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. GoPro assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall GoPro, be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Since 35mm film HERO Camera film color dyes may change in time and processing procedures may vary, Woodman Labs does not warranty this product against changes in film color or processing variations (not applicable to Digital HERO and Digital HERO 3 products). Because of possible user resealing error, this product is not warrantied against water housing leakage or any resulting damage. Please review your instructions carefully and take proper care. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.
Warranty Returns
GoPro will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty above. Customer is responsible for paying shipping costs associated with warranty returns. In the event that we can handle your warranty issue via email or phone and determine that we can mail you a replacement part sight unseen, you may not be required to mail anything back to us. Our goal is to provide the best possible service to you, our customer.
Please be sure to contact Customer Support before sending any warranty returns back as we're often able to solve the problem over the phone or email.
Returns that don't qualify for warranty coverage will be returned to consumer. It is important that you please communicate with us before sending in your return.
All warranty return requests or questions should be first sent to GoPro Customer Support using the contact form -- we make every effort to help you within 48 hours. You will usually here back from us much sooner than this as we strive to provide fast and helpful service.
If your return qualifies for warranty coverage you must include your original receipt and a clearly written explanation of the problem. All product parts must be included with your return. Mail your original receipt and all product parts to:
GoPro Warranty Returns
2450 Cabrillo Hwy S
Suite 250
Half Moon Bay, CA 94019-8006
USA
When in doubt, contact Customer Support and we'll take care of you very quickly.
Unopened Returns
If you purchased an item directly from www.gopro.com (or www.goprocamera.com), you may return it within 30 days of the original purchase date. The packaging must be unopened and in its original condition. Please return the item with your original receipt to the address below.
(For several reasons we cannot accept returns of opened products. Opened returns will not be processed and will be returned to customer.)
Send your unopened return along with your original receipt to:
GoPro Sealed Returns
2450 Cabrillo Hwy S
Suite 250
Half Moon Bay, CA 94019-8006
USA
Thanks very much for your GoPro purchase. We will do everything we can to support you with the best possible service! We respect the support you have given us.
And remember...when in doubt simply contact Customer Support and we'll help you before you can say, "What great service that was!!"
